Shipping Policy

Last updated: August 2026

4.1 Processing Time

Orders are usually processed and dispatched within 1–3 business days. During busy periods this may take longer. You will receive an email with tracking information as soon as your order ships.

4.2 Delivery Times

Estimated delivery times depend on your location:

• United States: 5–12 business days
• Canada: 6–14 business days
• United Kingdom: 5–12 business days
• Australia: 7–15 business days
• New Zealand: 7–15 business days
• Rest of the world: 10–20 business days

Delivery times are estimates and begin from the date of dispatch, not the date the order is placed. Carrier delays, customs inspections, and public holidays may extend these windows.

4.3 Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery address. The exact shipping cost is shown during checkout, before final payment.

4.4 Customs and Import Duties

Orders are shipped from Hong Kong SAR. Deliveries to the United States, Canada, United Kingdom, Australia, and New Zealand are therefore international shipments and may be subject to customs charges, import duties, or local sales taxes (such as UK VAT, Canadian GST/HST, Australian GST, or New Zealand GST).

Where these charges are not collected at checkout, they are the responsibility of the recipient and are payable before delivery. Plantgroen has no control over these charges and cannot predict their amount.

4.5 Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit, please contact us as soon as possible at miveoshop@outlook.fr  or (307) 218-7615. We will resolve it for you.